What are the delivery times?
Our delivery times are generally 5 to 8 business days.
Once your order has been shipped, you will receive an email with a tracking link.

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Is delivery free?
Yes, we regularly offer free delivery. The conditions are indicated directly on our website.

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How do I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number.
You can track your package in real-time.

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Can I return a product?
Yes, you have 30 days after receipt to change your mind.
Simply contact us to initiate the return procedure.

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What payment methods are accepted?
We accept secure payments by credit card (Visa, Mastercard) as well as other payment methods depending on your country.

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Is my payment secure?
Yes, all transactions are 100% secure thanks to an SSL encryption system.

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Are your products suitable for all animals?
Our products are designed to suit the majority of dogs and cats.
Dimensions and recommendations are indicated on each product page.

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What if I haven't received my order?
If your order is delayed, contact us and we will take the necessary steps quickly.

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How can I contact you?
You can contact us at any time at the following address:
animoo.contact0@gmail.com
We respond within 24 to 48 hours.

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Can I modify or cancel my order?
Yes, as long as your order has not yet been shipped.
Contact us quickly after your purchase.

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Who is Animoo?
Animoo is a store dedicated to animal well-being, offering carefully selected products to improve their daily lives.

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We remain at your disposal for any other questions